Customer Concern
Dear Brian Kelley,
Thank you for contacting the MBTA. We appreciate your business and value your feedback.
We apologize for the driving behavior of the bus operators who are travelling Hope Ave as a cut through street. The Bus Operations department has informed operators that this is not an approved area for buses to travel and has posted notices at the bus garages that this behavior should be immediately stopped.
Thank you for bringing this matter to our attention. If you witness this behavior in the future please notify us at the telephone number below, or submit a comment form with the details.
Should you have additional questions or concerns regarding this issue, please contact the MBTA's Customer Communications Department at 617-222-3200 or 800-392-6100, Monday through Friday, 6:30am to 8:00pm and Saturday/Sunday from 7:30am to 6:00pm or visit our website at www.MBTA.com
Sincerely,
Bus Operations
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